In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s flagship store in the heart of Tokyo alive! On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

  • Continuously embody and communicate On's values and brand philosophy to internal and external customers
  • Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
  • Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
  • Provide input and ideas on merchandising and engaging events / community activities for the store
  • Contribute feedback to store leadership to continuously improve store processes and customer service level
  • Help maintaining the visual standards in the store to deliver a premium experience to our customers
  • Assist with inventory management, placing new product orders and fill-in orders
  • Other duties as needed
Group of girls smiling

Your story

  • 2+ year of experience within a retail work environment
  • A background in the Running, Fashion or Sports Industry is advantageous
  • Strong communication and interpersonal skills, fluent in Japanese
  • Ability to take initiative, learn quickly, and work both independently and as part of a team
  • Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
  • Eye for maintaining outstanding store condition and visual merchandising standards
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement
A woman smiling

About the Team

As you might expect from a young consumer brand, the Direct-to-consumer (DTC) Retail team at On is a fast-paced place to be. This team of interdisciplinary all-stars is used to rapid turnaround times and ambitious targets. Together with your store team and leadership, the global network of other On Flagship stores and the global DTC Retail team you will help revolutionizing conventional retail business and delivering the WOW to our customers on a daily basis.

See more
A woman looking towards the camera holding on Onrunning shoe
A woman looking towards the camera holding on Onrunning shoe

Positive

Positive

Positive image - A night time photo of a group of men and women in sports gear at a house smiling and having fun in a social setting.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Learn about our Spirits
A woman smiling and looking left past the camera.

Marion

Global Head of Retail

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.