In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On’s first retail store in Melbourne.

As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Mission

  • Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
  • Support staff planning and hiring to build a high performing team
  • Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
  • Support monitoring of store key performance indicator to track health of business operations
  • Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer
  • Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
  • Act as the in-store troubleshooting expert for On's store systems and core processes
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 3-5+ years of experience in a customer-focused setting including managerial responsibilities
  • Operational retail experience in a sports or fashion environment is a strong plus
  • A collaborative team player with strong interpersonal, hospitality and communication skills
  • An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs

Additional requirements:

  • Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
  • Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.
Three On colleagues eating lunch together

About the Team

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team in Melbourne and, together with the expert team, grow and educate our communities across the globe. The Retail team works with a diverse set of stakeholders from the sales and marketing to operations teams, connecting with people day to day-to-day – creating unforgettable experiences and empowering them to move with the right products.

It’s no easy feat, and it takes a personal touch. We’re sharing our values with the world – and spreading the feeling of ‘Wow’ in person.

See more
A woman looking towards the camera holding on Onrunning shoe
A woman looking towards the camera holding on Onrunning shoe

Positive

Positive

Positive image - A night time photo of a group of men and women in sports gear at a house smiling and having fun in a social setting.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Learn about our Spirits
A woman smiling and looking left past the camera.

Marion

Global Head of Retail

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.