In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in co-leading the successful launch and ongoing operations of On’s second outlet store in North America.

As an Associate Store Lead, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach. Your purpose will be to co-lead a successful launch and assist in managing the ongoing responsibilities of a high-volume, high-visibility, and ever-evolving retail experience.

Your Mission

  • Continuously embody and communicate On’s values and brand philosophy to internal team members and external customers
  • Support staff planning and hiring to build a high performing team
  • Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
  • Oversee outlet inventory control processes to optimize stock levels and reduce excess inventory; track turnover, sell-through, and shrinkage rates to improve inventory
  • Support monitoring of store key performance indicator to track health of business operations
  • Oversee front-of-house operations to ensure that exceptional service is provided to each and every customer
  • Work closely with merchandise planning to optimize assortment
  • Execute product strategy and work closely with our sales planning and trade marketing team(s) for assortment selection and visual merchandising
  • Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
  • Act as the in-store troubleshooting expert for On's store systems and core processes
  • Build and maintain positive relationships within the local community to drive customer engagement, brand awareness, and store traffic
  • Create an inclusive workplace culture by treating all employees and customers with respect
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 3+ years of experience in high-volume retail store, outlet experience preferred
  • Background in the Sportswear Industry (preferred but not required)
  • Ability to confidently lead a team, oversee operations, sell product, and drive financial performance
  • Exceptional organizational skills and aptitude to proactively anticipate future store needs
  • Entrepreneurial spirit who expects the unexpected

Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.

Three On colleagues eating lunch together

About the Team

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team in New York City. You will foster a positive and inclusive work environment that encourages collaboration, innovation, and employee growth. You will collaborate with the local sales and marketing teams, as well as global retail teams and partners, to identify business opportunities, develop community relationships, and drive revenue growth.

See more
A woman looking towards the camera holding on Onrunning shoe
A woman looking towards the camera holding on Onrunning shoe

Positive

Positive

Positive image - A night time photo of a group of men and women in sports gear at a house smiling and having fun in a social setting.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Learn about our Spirits
A woman smiling and looking left past the camera.

Marion

Global Head of Retail

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position inclusive of base + bonus: $68,800 - $86,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 3 paid US holidays (Thanksgiving, Christmas, and New Years) and a plethora of product perks!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.