In short

You are responsible for the overall performance and execution of our 3PL fulfillment operations in the respective geography, servicing our Ecommerce, Retail, and Wholesale customers in the U.S.. This includes overseeing all daily operational activities (inbound, outbound, inventory & special projects), driving productivity and process enhancements, cultivating 3PL relationships, and championing the On culture as we continue to scale the business.

Your Mission

  • You will work with the 3PL Leadership Team as well as regional partners to develop strategies and objectives to achieve targets and drive sustainable high-quality growth for the North American network.
  • Serve as the main point of contact for daily order priorities for outbound e-commerce, wholesale, and retail orders in collaboration with the Customer Service Team based in Portland, Oregon and the onsite 3PL team.
  • Communicate daily regarding order confirmations, tracking, and/or product availability with a solution-oriented mindset concerning business risks.
  • Drive accountability with the 3PL for delivering to the forecast provided by On’s customers.
  • Assist 3PL with input on procedures, controls, and staffing to deliver to key performance indicators and business targets.
  • Build and maintain relationships with Account Services & Happiness Delivery teams to optimize performance.
  • Assist 3PL leadership and partners with continuous improvement programs driving sustainable processes to support business growth in partnership with the regional logistics services team.
  • Own operationalizing projects in partnership with regional and global partners while ensuring deadlines, opportunities, and risks are communicated frequently through hypercare.
  • Champion weekly, monthly & quarterly business review meetings with 3PL partner and drive continuous improvement in support of strategic projects related to outbound order processing, service, and quality.
  • Work as the Subject Matter Expert to consult with our 3PL provider on:
    • Inbound Operations (Receive/Stow/Replenishment)
    • Outbound Operations (Pick/Pack/VAS)
    • Inventory Placement & Wave Planning (Slotting & Allocation)
    • Stock Accuracy & Cycle Count Programs
    • Dock Operations (Freight & Parcel)
    • Transportation Operations (Routing, Scheduling)
    • Vendor and Customer Compliance
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • Bachelor’s Degree in Business Administration or logistics-related field or equivalent related experience and/or education
  • 5+ years of retail/logistics/3PL on site leadership responsibility
  • Deep working knowledge of warehouse operations, supply chain, and transportation
  • Proficient with Microsoft applications, WMS, and ERP systems
  • Demonstrate a high level of interpersonal and communication skills with ability to work across a variety of business processes
  • Able to balance competing priorities, complex situations, and tight deadlines
Three On colleagues eating lunch together

About the Team

We are a collaborative and diverse operations team that partners with all departments at On to deliver WOW to our customers through on-time delivery of products with the highest quality possible. We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, challenging the status quo, and utilizing our external resources when needed.

See more
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Explorer

Explorer

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We’re constantly experimenting with new ways to deliver (literally), challenging operational norms to see how we can do it better. Who wants to be normal, anyway?

Learn about our Spirits
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Patrick

Operations, Zurich

First: make it work. Then: make it beautiful. We’re huge believers in the process of trial and error and we never over-engineer. If we fail, we fail fast and make quick decisions to move ahead.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.