In short

Available today in over 50 countries and cited as “the fastest growing sports company in the world”, On's success comes down to two reasons: incredible products - and incredible people. It has one simple mission: Ignite the Human Spirit Through Movement. A team of sports scientists, world-class athletes and passionate sports enthusiasts spearhead this mission, and has resulted in On shoes and Performance Running Gear winning design and technology distinctions the world over.

As our Head of Account Services, your number one job is to deliver the WOW to our B2B accounts in the US, Canada and Brazil] . You will drive operational excellence and create the industry standard for the ease of doing business. With your team being the first point of in-season contact for our Wholesale Retail Partners, through your close partnership with the Sales team, you will be responsible for the continuous innovation and success of the wholesale customer service team including ownership of order book management, all inquiries coming in from our accounts and internal sales teams and the related KPIs for those activities. You will also interact daily with cross-functional internal partners including Sales, Finance, Logistics, and Operations, as well as frequent interaction with your regional peers in EMEA and APAC.

Your Mission

  • Team Leadership: Lead a team of passionate individuals in achieving best-in-class results for the in-season management of On’s wholesale partners through your professional experience, business acumen, visionary thinking, authentic leadership, and focus on exceptional working environment that you create in service of a high performing team
  • Wholesale Account Service Strategy: Drive a holistic and comprehensive strategy based on the delivery of our Wholesale goals and objectives, ensuring On delivers the highest level of service to our wholesale accounts across the US, Canada Brazil and our distributor accounts in Latin America by providing a premium service and demonstrating the industry standard for the ease of doing business, aligning with profitable growth and scale.
  • Orderbook Excellence: Ensure a best-in-class approach to the orderbook management of our wholesale accounts, demonstrating a high level of data accuracy, and proactive oversight
  • Focus on Delivery: With your Logistics partners, optimize supply chain operations to support wholesale business growth driving OTIF (On Time In Full) while ensuring profitable and mutually beneficial partnerships with internal and external account partners.
  • Initiative Execution: Drive the America’s regions account-facing initiatives in partnership with On’s Global Account Services teams, inclusive of but not limited to Direct Ship, Drop Ship, and VAS
  • Portfolio Metric Management: Own the consistent achievement of operational metrics with a focus on retailer scorecards. Drive the implementation of globally standardized wholesale business reports, processes, and partner with Sales Op on related tools
  • Sales Partnership: Work in direct partnership with the Sales team to ensure harmonious strategies, goals, and objectives at all key touch points
  • Cost and Finance Oversight: Collaborate with finance and sales leadership to analyze customer profitability reporting to advise the cross-functional team and initiate strategic opportunities.
  • Regional and Global Cross-Functional Partnerships: Work closely with Distribution, Sales Operations, Logistics, Finance and Demand Planning teams within the region and at our global headquarters in Zurich, Switzerland, for successful and profitable implementation of wholesale customer compliance, fulfillment, inventory trends, and service initiatives.
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 8+ years’ experience working in Sales, Account Services, Customer Service, Supply Chain, and/or Operations teams ideally with a sports, apparel, or outdoor company
  • 5+ years experience leading a diverse and inclusive team, including managing managers
  • You are a positive, proactive, and inspiring leader with a diligent and organized working method and a high attention to detail
  • Ability to partner with Sales Leadership and Global peers across time zones to meet objectives with stellar communication and collaboration skills to scale the NA business
  • Understanding of the distributor business model within Latin America
  • Excellent written and verbal communication skills in English (Spanish also is preferred but not required), and can simplify complex topics in an approachable manner to all levels of the organization.
  • In depth knowledge of CRM, ERP and EDI platforms such as Salesforce, Microsoft Dynamics D365 and SPS commerce
  • Demonstrated understanding and experience working with vendor guidelines, EDI vendor requirements, purchase order and ASN transmissions
  • The natural ability to plan, adjust, execute, win, and celebrate as a team.
two women sitting at a table talking with laptops

About the Team

You are part of the Americas Operations management team, reporting into the Senior Director, Americas Operations, and will be leading up to 5 - 7 direct reports and with a total team of approximately 40 people across the Portland and Sao Paulo offices. This team continuously challenges the status quo and industry standard of what customer service looks like.

See more
A woman smiling whilst sitting at a desk.

Team

Team

People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
man smiling on phone

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.