In short

As a Senior Specialist - Commercial Operations at On, you'll be a key driver in optimising our global B2B Order to Cash (O2C) processes. You'll leverage your expertise in systems like D365 and Salesforce to improve efficiency, ensure reliable product delivery, and enhance customer satisfaction. This role involves collaborating with cross-functional teams to design, document, and implement process improvements within a fast-growing, global sportswear company.

This is a 12 month fixed term maternity cover contract, based in Zurich.

Your Mission

Order to Cash (O2C) Process Ownership:

  • Assume ownership of the end-to-end Order to Cash (O2C) process. This includes developing a deep understanding of its integration with our core systems (e.g. D365 and Salesforce), and process variations across different regions and teams

O2C Process Documentation & Knowledge Management:

  • Lead the effort to thoroughly document the O2C process, including process flows, standard operating procedures (SOPs), system configurations, and data mappings. This includes collaborating with process managers and regional teams to ensure accuracy and completeness

O2C Process Improvement Project Management:

  • Lead and manage O2C process improvement projects from initiation to closure. This includes defining project scope, developing comprehensive project plans with clear objectives, timelines, resource allocation, risk assessments, and success metrics

Customer Insights and O2C Optimization:

  • Gather, analyse, and synthesise customer data to identify recurring issues, trends, and pain points. Translate customer insights into actionable improvement initiatives. Establish feedback loops with stakeholders to ensure customer-centric design and development of solutions

Cross-Functional Collaboration & Stakeholder Management:

  • Collaborate effectively across cross-functional teams (Account Service, Tech, Finance, etc). Act as a liaison between business stakeholders and technical teams to ensure alignment on O2C process improvements and system implementations
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

Project Management:

  • You have proven experience managing business process improvement projects from initiation to closure
  • You have proficiency with project management methodologies and tools (e.g. Microsoft Project, Asana)

Process Management:

  • You have strong analytical skills to identify bottlenecks and inefficiencies in business processes
  • You are experienced creating and maintaining process documentation (process maps, SOPs)

Systems Experience:

  • You have a solid understanding of ERP and CRM systems, with experience in configuring, optimising, and utilising them to support business processes
  • You are experienced with Microsoft Dynamics 365 (D365) and/or Salesforce (preferred but not essential)

Collaboration and Communication:

  • You have excellent cross-functional collaboration and stakeholder management skills
  • You have the ability to work autonomously and with an entrepreneurial mindset
Three On colleagues eating lunch together

About the Team

On is one of the fastest-growing global sportswear brands in the world, and we are looking for an experienced Senior Specialist for our Global Services and Operations Enablement team. This team supports On's commercial functions by providing the right operational processes, systems and digital tools.

See more
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A woman smiling towards the camera with her laptop in front of her

Team

Team

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Our team-focused culture defines us. It’s what sets working in Sales at On apart. Together we are champions of the On experience, bringing the best of our teams together to spark magic for our fans and add value for our partners.

Learn about our Spirits
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Meina

Commercial Head of Greater China, Shanghai

What sets us apart is our mindset of doing the right thing. Giving up the quick wins of today for the more meaningful, long-lasting benefits of tomorrow. True entrepreneurship means focusing on the bigger picture to make a lasting, positive impact.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.