In short

Our Europe Account Services team is growing, just like On, and with this comes the exciting opportunity to become a Quality Assurance Specialist. We are looking for an enthusiastic QA person to join our Quality Team. The mission of the quality team is to build, transfer and develop excellent quality standards for our in-house customer service team.

Your Mission

  • Evaluate email correspondences between our Account Services Representatives and our dealers and sales team
  • Conduct regular feedback and calibration sessions with our AS leadership team
  • Set up and analyze QA reports to drive improvements with appropriate stakeholders.
  • Use our Quality Analyst (QA) tools and processes to monitor recent conversations and become the quality expert across the different AS teams.
  • Identify current trends and deliver input on how to effectively bring change to important quality KPIs.
  • Challenge and enforce quality standards towards leads and team.
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 2+ years of experience in Quality Assurance ideally in B2B environment
  • Experience in monitoring, summarising and reporting quality analysis for different purposes and stakeholders.
  • Strong sense of empathy and the ability to professional criticism without hesitation.
  • Strong communication skills and ability to create effective and clear presentations.
  • Customer-centric mindset and able to transmit this value to our Customer Service Account Services team.
  • Innovative thinking and pushing for new ideas to improve quality.
  • Fluent in English (spoken and written), fluency in German is a plus.
Three On colleagues eating lunch together

About the Team

Our small but dedicated Account Services Quality Assurance team is brand new and ready to make a big impact! We're passionate about supporting our Account Services teams in delivering exceptional service and ensuring our dealers receive the premium experience they deserve. We have a lot to accomplish, and while we're just getting started, our motivation is sky-high as we build the foundation for quality excellence.

See more
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Team

Team

People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
man smiling on phone

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.