In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team.

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Tokyo Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

  • Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
  • Lead and provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
  • Responsible for one area in store (ex; Back of house, Product, Team Experience, Community) and implementing strategy, follow up on execution and drive team involvement for success of this pillar
  • Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. Opening and closing store procedures and ensuring loss and prevention standards are followed
  • Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
  • Teach and train the team to ensure excellent standard of all technical product knowledge
  • Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
  • Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
  • Lead and maintain exceptional stock room strategy and inventory management standards
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 3+ year of experience within a retail work environment; +1 year in supervisory role
  • A background in the Running, Fashion or Sports Industry is preferred but not a must
  • Strong communication, hospitality and interpersonal skills
  • Ability to take initiative, learn quickly, and work both independently and as part of a team
  • Eye for maintaining outstanding store condition and visual merchandising standards

BoH:

  • Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is appreciated
  • Ability to maintain outstanding stock room conditions and inventory management standards
two women sitting at a table talking with laptops

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

See more
A woman looking towards the camera holding on Onrunning shoe
A woman looking towards the camera holding on Onrunning shoe

Positive

Positive

Positive image - A night time photo of a group of men and women in sports gear at a house smiling and having fun in a social setting.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Learn about our Spirits
A woman smiling and looking left past the camera.

Marion

Global Head of Retail

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.