In short

We are excited to offer the position of IT Support Specialist in APAC to an entrepreneurial member of our growing APAC team. On is the fast-running brand globally. Our success is based on the exclusive collaboration with the best sports stores and a premium service concept. On wants to inspire runners all over APAC. As a Swiss company On acts faster, is more customized, and is more creative than conventional brands.

Your Mission

  • Provide day-to-day 1st & 2nd level technical support for operation and maintenance including troubleshooting and issue resolving in On APAC offices and stores
  • Implement IT infrastructure, digital solutions, and network for new offices in China, Japan, Oceania and South Korea etc.
  • Organizes and administers IT hardware and software support
  • Purchases, sets up, and distributes IT equipment while continuously managing IT assets
  • Supports a fully cloud-based IT landscape and expanding cross-functional technology integrations
  • Supports and manages specific On IT systems administration and configuration tasks
  • Documents and maintains system administration procedures and policies
  • Understand and help implement IT security and business continuity plans in conjunction with the business
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • Good Chinese, English, and Korean skills are a must
  • Bachelor’s Degree with a focus on technology or relevant field
  • 4+ years of hands-on experience in technical support or customer-facing technical; experience in Retail IT support is preferred
  • Proficiency with Apple products and troubleshooting ability
  • Solid network administration and troubleshooting experience
  • Passionate to learn and adopt new technologies
  • Ability to work in an agile and fast-paced environment
  • Dedication to service and quality and you are a team player
two women sitting at a table talking with laptops

About the Team

As you might expect from a sports brand with running at its core, the APAC team at On is a fast-paced place to be. You’ll be part of the APAC Tech team and co-working with a group of highly motivated individuals. This role is based in Shanghai, China.

See more
A man in a blue shirt and a white t-shirt with a headset on is standing with his arms crossed and holding his chin looking into the distance
A man in a blue shirt and a white t-shirt with a headset on is standing with his arms crossed and holding his chin looking into the distance

Explorer

Explorer

Woman laughing as she plays ping pong in the office!

Our team exists to think differently. Wild curiosity and a thirst for knowledge keeps moving our tech forward. There are no boxes here. We’re always dreaming of what’s possible – and searching for new ways to get there. 

Learn about out Spirits
  • Portrait of a woman smiling in the On Zürich office

    Gioia

    Head of Operations Project Portfolio Management

    My journey has evolved for sure and, actually, change can lead to infinite possibilities. Those core values that were there when I joined are still here today and I really find them extraordinary every day.
  • A man standing in a modern office looking at the camera, smiling slightly.

    Vivek

    Director of Engineering

    We’re closely connected to the whole business. Every day, we’re making quick decisions to improve the customer experience. Because these live changes impact the whole business, we deeply respect individual opinion and what others think about the end customer experience.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.