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Head of Distribution and Logistic, APAC
Location: Shanghai
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In short
You are responsible for the performance & execution of our APAC distribution organization, servicing our Ecommerce, Retail, and Wholesale customers across the region. You will oversee all 3PL relationships and will be responsible for driving the standard operating procedures that support the strategic growth targets for On’s Long Range Plan to ensure we deliver a premium customer experience for all internal & external customers while championing the On culture.
Your Mission
You will work with the teams regionally & globally to achieve operational targets and drive sustainable high-quality growth for the APAC distribution network. You will work closely with the internal Finance & Sales teams to build capacity plans that align with growth objectives, and deliver the optimal customer experience for our multi-channel partners while developing strong relationships and on-site leaders to drive performance, quality and culture between On and our 3PL partners..
Lead On’s quickest growing market in overall distribution strategy & execution Assess network performance across productivity, quality and inventory management KPI’s to identify forward-looking risks and develop mitigation plans Standardize, develop and deploy standard operating procedures across the region and in partnership with other global teams Serve as Senior Management level escalation for any repeated issues with 3PL warehouse performance across critical KPI’s Support the 3PL Leadership Team with frequent reviews of procedures, controls, and staffing to deliver to key performance indicators and business targets Partner with other regional & global teams on continuous improvement programs, driving sustainable processes to support business growth targets. Set performance expectations, provide regular feedback, and conduct performance evaluations. Drive timely resolution of any issues including root cause corrective action and the implementation of new processes Represent the network portfolio by measuring & reporting on performance across all warehouse functions internally, ensuring alignment and forward looking roadmaps Foster a culture of accountability, collaboration, and continuous improvement.
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Your story
Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills. Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business 10 years' of relevant business experience with 3PL management in the APAC region, preferably in an international logistics environment; experiences in Ecommerce/DTC (direct-to- consumer) businesses strongly preferred Proficiency in English Proficiency with Excel and Powerpoint
About the Team
This role is part of the APAC Operations leadership team and reports directly into the Senior Director of Operations, APAC. We work closely on both APAC and global ends to convert innovative product designs and prototypes into commercialised products, and bring them into the hands of customers. We are focused and data-driven, but are also action-oriented and able to multi-task, we are also continuously challenging the status quo and "industry standard".
Patrick
Head of Logistics for EMEA
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.