In short
As a Specialist - B2B Systems, you will work on the ERP system that enables our growth and helps to bridge the gap between our Account Services, Sales Ops, IT/ Tech, Sales, and Finance teams. You will execute with precision and confidence to ensure smooth daily operations and continuous process improvement. Reporting to a Senior Lead - Operations, Brazil on the Operations team, you will contribute to the successful implementation of projects while collaborating with a wide network of peers. This role requires a collaborative and data-driven approach to make a real impact on our operations.
Your Mission
- Monitor, investigate, and flag issues, coordinating the clean-up and workaround processes when needed
- Collaborate with the right teams to determine root causes and potential resolution.
- Ensure a smooth daily transition of operations, reports, and concepts into updates for our system landscape
- Develop best-practice processes in line with our ERP and CRM, documenting work instructions for the local team
- Be the eyes-and-ears of our local team, channeling information to the relevant team members at the right time
- Support the global project team to deliver, test, rework, and refine as required to achieve maximum impact and best results
- Collaborate with teams to develop reporting concepts and manage data
- Support the testing of new functionality and version upgrades
- Clearly communicate with the broader local team to ensure everyone is up-to-date on the latest system updates
Image gallery
Your story
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or a related field
- You bring 4+ years of experience in an operations or customer service role within an advanced ERP/CRM environment, ideally at a business navigating rapid growth and operational scaling.
- You have hands-on involvement with ERP implementation projects, process optimization, RPAs and a proven ability to analyze business processes to identify and resolve root causes
- Preferred experience with a variety of technical specializations, including databases (SQL Server, Microsoft Dynamics 365 Finance & Operations, Data Management & Migration, Power Platform, Azure DevOps, Power BI for reporting), programming languages (e.g., X++, SQL, C#, Java, Python), and system integration (APIs, Web Services, EDI)
- You possess strong analytical, conceptual thinking, and problem-solving skills, with the capability to understand the big picture while deep-diving into details
- You are an effective communicator who proactively collaborates with peers and leaders across the organization to achieve shared priorities
- You have a track record of happily stepping out of your comfort zone, embracing new tasks and learning from different approaches to drive success
- You have knowledge of main Brazilian taxes concepts and fiscal needs, with a familiarity with Nota Fiscal for inbound (including import of goods) and outbound processes
- Intermediate MS Excel skills
- Possesses business-level fluency to read, speak and write in English. Ability to read, write and speak Spanish preferred but not required.
About the Team
Join our forward-thinking and action-oriented Operations team as we strive to get the right information to the right people so they can make the right decisions. We constantly aim to improve and shape best practices by challenging the status quo and bringing improvements through new technology and practices. Our work is rooted in data-informed decisions, and we hold ourselves accountable for all outcomes.
Rikiya
Happiness Delivery System Specialist, Yokohama
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.