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Retail - Associate Store Leader, Vienna
Location:Vienna
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In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s first store in Austria. As one of the first hires of the Vienna store team, On will rely on you to help co-define the various store operation processes ahead of the opening.
Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
Your Mission
- Ensure optimal stock levels and inventory accuracy by proactively monitoring sell-through rates and product flow strategy in store.
- Ensure smooth transitions by planning visual change-outs in advance and addressing any visual updates for sell through optimization on a daily basis.
- Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance.
- Ensure effective in-store training delivered by the training lead. Implement development plans for team leads to support their professional growth and performance.
- Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
- Ensure optimum team coverage by creating and managing schedules.
- Implement action plans to maintain high team engagement based on feedback from engagement surveys.
- Maintain high stock accuracy and operational efficiency through effective BoH strategies.
- Lead the development and management of the BoH team.
- Ensure smooth transportation of products in collaboration with the product operations team.
- Oversee stock counts, managing all aspects from preparation to investigation of discrepancies.
Embrace our Company values
The Team Spirit: Foster a collaborative and positive team environment.
The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
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Your story
- 3-5 years of experience in retail operations or a customer-focused environment.
- 2+ years of experience leading teams, managing projects, or driving performance improvement initiatives.
- Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
- You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
- You have a proven ability to lead and develop high-performing teams.
- You have strong experience in project management, coordinating cross-functional teams from start to finish.
- Ability to work weekends, evenings and holidays as needed.
- Ability to read, write and speak German and English fluently is required.
About the Team
In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.
About the Team video
Jade
Store Leader, On Store Zürich
What we offer
The salary for this position depends on experience. The minimum salary for this full-time position (38.5 hours per week) is therefore at least € 3,086 gross per month (all-in contract).
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.