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Head of Outbound Transportation & Last Mile Delivery
Location: Zurich
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In short
Join us in revolutionising our global supply chain and delivering excellence across On’s distribution network! We are looking for a passionate and experienced leader to build and steer our newly formed Outbound Transportation & Last Mile Delivery Services team. This is a unique opportunity to shape the future of how we deliver our products to customers across all our channels (e-commerce, B2B wholesale, and own retail stores). You will be responsible for developing the global omni-channel strategy for outbound transportation and last-mile delivery, ensuring a premium experience for our customers, and driving efficiency and innovation in our logistics network. This is a global role based at On Labs in Zurich and you will report directly to the Director of Distribution & Logistics.
Your Mission
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Enhance Customer Experience: You will own the delivery journey from our warehouses to the customer's doorstep, with the core mission of enhancing the customer experience and delivering the "WOW" every time.
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Develop and execute the global omni-channel delivery strategy: You will define the vision and roadmap for our outbound transportation network, including last-mile delivery, to support our global growth across all channels, including e-commerce, B2B wholesale, and our own retail.
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Define and implement our last-mile delivery operating model: You will establish the principles, processes, and systems to ensure a seamless and efficient last-mile delivery experience for our omni-channel customers, including our Retail stores.
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Build and manage a multi-carrier network: You will work hand in hand with procurement to develop a portfolio of regional and global carriers to optimise for service, cost and speed in accordance with On's global network strategy.
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Set the standard for delivery excellence: You will define and implement global standards, SOPs, SLAs, and KPIs for last-mile delivery, and establish a framework for performance monitoring and reporting across all channels.
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Drive continuous improvement and innovation: You will constantly seek out opportunities to optimise our transportation network, reduce costs, improve service levels, and explore new delivery models and trends such as click & collect, smart lockers, same-day- or autonomous delivery.
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Act as the global subject matter expert: develop and share best practices to build outbound transportation competencies within regional and local logistics teams.
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Collaborate across the organisation: You will work closely with many different cross-functional stakeholders within our Global Operations and Commercial teams, such as Supply Chain, Distribution & Logistics, Procurement, Transformation, Tech and Regional Operations in the Americas, EMEA and APAC to ensure seamless carrier integration, support tendering processes, and drive strategic initiatives.
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Your story
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You have a minimum of 10 years of progressive experience in logistics, with a strong focus on outbound transportation and last-mile delivery in an omni-channel environment, preferably in a fast-growing, global retail, fashion or sportswear company.
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You have a proven track record of developing and executing successful transportation strategies and managing complex carrier networks.
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You are a data-driven decision-maker with strong analytical and problem-solving skills.
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You are an experienced leader with a passion for building and developing high-performing teams.
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You are a strong communicator and collaborator, with the ability to influence stakeholders at all levels of the organisation.
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You are proficient in Google tools and have experience with Transportation Management Systems (TMS), Post Purchase Platforms (e.g. Narvar) and other relevant logistics technologies.
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You are fluent in English; other languages are a plus.
About the Team
As part of our Global Supply Chain team you will be a key leader within our Distribution & Logistics function which is on a mission to build the most advanced fulfilment network in the industry, and you will play a critical role in achieving that vision. Composed of highly skilled individuals, our team is deeply committed to their work, leveraging data-driven insights and solution-oriented approaches to continuously challenge the status quo and industry standards. We enjoy the freedom to be creative and experiment with new ideas and initiatives and are encouraged to find new and innovative ways to solve issues through diversity of thought while at the same time enjoying working within a passionate team drawn from the global community.
Hannes
Head of Integrated Business Planning
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.