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Senior Lead - Logistics Process & Governance EMEA
Location: Berlin
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In short
Welcome to On! One of the world’s fastest-growing premium sportswear brands.
We’re disrupting the sportswear market with groundbreaking tech, innovative design, and a deep commitment to sustainability and social impact. At On, we don’t just think differently—we act differently, pushing the boundaries of what’s possible and delivering exceptional experiences to athletes, customers, and partners alike.
As Senior Lead – Service Excellence EMEA, you will be the driving force behind compliance, process governance, and continuous improvement across our logistics network in EMEA. Partnering closely with global teams, warehouses and key accounts, you will set standards, design solutions, and lead compliance initiatives that ensure our operations run smoothly, efficiently, and in line with customer requirements.
This is a role where detail meets vision: You will tackle compliance challenges, map processes end-to-end, and introduce lean initiatives that prepare our logistics network for the future.
You will report to the Head of Logistics EMEA and lead the Specialist Customer Compliance, with the potential to expand your team as On grows.
Your Mission
Process Governance & Standardization
- Design and document end-to-end process flows (swimlanes) for key accounts, from order to delivery.
- Partner with global teams to create and implement unified solutions across EMEA warehouses.
- Collaborate with global teams to maintain, support, and enhance implemented SOPs in regional warehouses.
Customer Compliance & Account Support
- Lead and oversee customer-specific compliance projects, including labelling, packaging, EDI, and documentation requirements.
Continuous Improvement & Lean Initiatives
- Drive lean and continuous improvement initiatives (Lean, Six Sigma, Kaizen) to reduce waste and increase efficiency, with a focus on customer-specific and warehouse-specific enhancements.
- Partner with the Senior Lead 3PL Operations and Global Distribution Team to analyze customer and warehouse challenges, define global standards, and work on cross-functional process improvements, including returns management and transfer orders (TOs).
- Develop a one-year warehouse roadmap in collaboration with global teams to identify improvements, drive operational optimization, and track progress for reporting.
Leadership & Team Development
- Mentor and develop the Specialist Customer Compliance, with a vision to expand and build a broader Service Excellence and Compliance team in the future.
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Your story
- Extensive experience (typically 7+ years) in logistics, supply chain, or operations, ideally with regional or global scope across EMEA.
- Lean Six Sigma certification (Green Belt or higher) is highly desirable.
- Proven expertise in process governance, standardization, and continuous improvement, with hands-on experience driving Lean, Six Sigma, or Kaizen initiatives.
- Leadership experience with proven record of coaching and developing team members.
- Strong knowledge of 3PL management, warehouse operations, and customer compliance requirements (labelling, packaging, EDI, documentation).
- Hands-on, solution-oriented “doer” with a growth mindset and enthusiasm for building scalable, standardized processes.
- Skilled in process mapping, end-to-end workflow design, and cross-functional project leadership.
- Excellent stakeholder management and communication skills across regions and cultures, with a proven ability to partner with global teams.
- Higher education in Logistics, Supply Chain Management, or related field, or equivalent practical experience.
- Fluent English (C1+); additional languages are a plus.
- Willingness to travel across EMEA to engage with 3PLs, warehouses, and key stakeholders.
About the Team
We are the EMEA Operations team at On. Our mission? To deliver an exceptional customer experience by building and scaling agile, data-driven logistics solutions across the region.
As a team, we question the status quo, look for smarter ways of working, and take ownership of building scalable solutions. We believe every challenge is an opportunity to learn, simplify, and grow - together.
Patrick
Head of Logistics for EMEA
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.