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Head of Talent Operations, Americas
Location: Portland
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In short
As the Head of Talent Operations, Americas, you will be responsible for the full scope of our talent operations, ensuring all processes from payroll and benefits to contracts and HR compliance run with precision and care for both our corporate and retail populations. Reporting to the Director of Talent, Americas and sitting on the Americas Talent Team, you will serve as the functional expert for the region, partnering closely with global systems and stakeholders to build a scalable and human-centered foundation for our growth across the US, Brazil, Canada, and Latin America.
Your Mission
- Own the day-to-day talent operations across the Americas, ensuring seamless execution of all payroll, benefits, and HR processes for a diverse population including both corporate and retail team members
- Lead, mentor, and guide a team of Talent Operations Specialists, ensuring their ongoing professional development and alignment with our business goals
- Serve as the primary point of contact and subject matter expert for all talent operations-related inquiries for the region
- Lead the operational rollout for new talent systems and processes, ensuring successful adoption and implementation across all teams
- Proactively identify and resolve complex HR compliance issues, staying ahead of local regulations and providing expert guidance to stakeholders
- Contribute to On’s Retail growth guiding the areas of Talent Operations, to ensure we have the proper set up to scale and grow the retail population in new US states and countries.
- Co-create scalable processes and documentation that support our rapid growth and expansion into new markets like Latin America
- Partner with the global Talent Operations team, providing regional insights and ensuring alignment on systems and operational standards
- Guide and support our People Leaders and employees through complex situations related to contracts, job changes, and off-boarding
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Your story
- You bring 8+ years of progressive experience in talent operations, human resources, or a related field, with deep functional knowledge of payroll, benefits, and HR compliance for both corporate and retail employee populations
- You have 5+ years of direct people leadership experience, guiding a team to deliver operational excellence and high-quality employee support
- You are a systems-thinker who can translate business needs into operational workflows, leveraging technology to create scalable and efficient processes.
- Deep understanding of Workday and HRIS data management.
- You have proven experience in navigating complex state, regional and country-specific regulations, particularly in the US, Brazil, or Canada, and can anticipate future challenges in expansion
- You demonstrate exceptional judgment and discretion in handling sensitive and confidential employee information
- You are an expert communicator and relationship builder, capable of partnering with diverse stakeholders from individual employees to senior leaders
About the Team
The Americas Talent Team is the human-centered engine of On’s growth in the region. We are an agile team that operates as a strategic partner to the business, ensuring we attract, retain, and develop the best talent. Our mission is to build and nurture a culture that empowers every teammate to run on trust, own the outcome, and explore fearlessly, all while delivering a premium experience that is a benchmark for the industry.
Gavin
Talent Acquisition Specialist
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.