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Senior Lead - Operations, Oceania
Location: Melbourne
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In short
The Senior Lead Oceania Operations oversees end-to-end operational execution across Oceania — from product arrival and warehousing to last-mile delivery and customer satisfaction.
The role drives operational excellence and service quality by partnering with regional teams, leading local logistics and customer service specialists, and implementing strategic projects.
It ensures cost efficiency across freight, customs, warehousing, and distribution, while enabling best-in-class orderbook management and On-Time-In-Full delivery.
Additionally, this role builds strong relationships with key accounts and defines long-term customer service strategies to continuously enhance the customer experience.
Your Mission
Lead in country operations execution from product arrival in country through warehouse operations and delivery to customer/consumer.
Enable local operational and service excellence by collaborating across the regional operations organization to ensure on-time delivery of products to customers and partners
Lead our local logistics specialists and enable them to ensure smooth daily operations in our warehouses as well as the implementation of strategic projects
Closely track, analyze and report costs on freight, customs, warehousing and distribution and take fact-based decisions on how to operate our Oceania business in the most effective way
Enable local orderbook management team to ensure best-in-class orderbook management and maximize On-Time-In-Full order fulfilment across all channels
Build and maintain relationships with local key accounts to have top to top meeting and align joint business plans and service level requirements
Lead the Customer Service team in Oceania and ensure that On delivers a best-in-class experience to its wholesale customers.
Define the long-term strategy of the Customer Service team and develop continuous improvement plans
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Your story
Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills.
Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business.
Years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics.
DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred
Proficiency in English.
Proficiency with Excel and Powerpoint
About the Team
This role is part of the Operations team and reports directly into the Senior Director, Operations, APAC. Work closely on both Oceania and global ends to convert innovative product designs and prototypes into commercialize products, and bring them into the hands of customers. We are focused and data-driven, but are also action-oriented and able to multi-task, we are also continuously challenging the status quo and "industry standard".
Patrick
Head of Logistics for EMEA
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.