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Head of Data Science (Supply Chain & Operations AI)
Location: Zurich
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In short
As the Head of Data Science: Supply Chain & Operations AI, your mission is to set the strategic and technical direction for how On integrates AI into our supply chain, operations and customer service teams. You will lead complex projects with significant impact throughout On’s supply chain. Your expertise in optimization, forecasting, machine learning, and GenAI will be crucial in conceiving and delivering industry-leading solutions to drive and support On's growth.
Your Mission
Your primary goal is to provide strategic leadership and execution for Supply Chain & Operations AI initiatives:
- Set priorities and strategy for Supply Chain, Operations, and Customer Service AI in close partnership with stakeholders across these teams. Anticipate and integrate the interests of various teams, ensuring output aligns with broader On strategy.
- Build and nurture a high performing AI team. Actively promote formal and informal mentoring and provide growth opportunities to the team.
- Lead the design and implementation of machine learning and AI pipelines to optimize supply chain decision-making, focusing on areas like optimization and forecasting. Ensure these drive significant impact on key metrics such as Fulfilment and Forecast Accuracy.
- Oversee the development and refinement of models such as forecasts, linear optimizations, and inventory allocation and replenishment systems .
- Be responsible for algorithm performance, including oversight of the design of QA metrics and processes, and validating measurable impact through experimentation.
- Effectively communicate on the impact and efficacy of ML and AI applications to all levels of the organization.
- Simplify complexity and bring others on board to achieve objectives and create cohesiveness and alignment.
- Drive decision-making and provide input to wider-On topics such as platform strategy, integrating supply chain and commercial decision making, and talent strategy.
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Your story
You are a senior Data Scientist and a domain expert ready to lead and strategically influence our Supply Chain & Operations AI future:
- You are a domain expert in ML and AI design and production implementation. You have a strong understanding of ML Operations principles and a track record of identifying the right problem to solve at the right time, to maximize business impact.
- You have a proven track record in supply chains or retail businesses. You have a clear understanding of optimization, prediction models, and forecasting techniques. You also understand key concepts such as just-in-time and supply chain metrics such as fulfilment.
- You are experienced in managing high performing teams, providing space for growth whilst providing appropriate frameworks and monitoring to ensure high quality output. You identify issues and blockages within the team and resolve them quickly.
- You are adept at a range of approaches to communicate the behaviour of complex systems to executives and non-technical audiences. You have experience with data visualization tools and techniques.
- You possess excellent interpersonal skills, with the ability to influence stakeholders and drive consensus. You are experienced in identifying the root cause and resolving issues that slow the delivery of high quality AI.
- Experience with Customer Care processes and metrics (e.g. average handle time) a plus
- You thrive in a dynamic and fast-paced environment, possess a proactive attitude, and are passionate about solving complex challenges.
- Familiarity with cloud-based machine learning platforms (e.g., Vertex AI), Google Cloud, batch and streaming technologies is a plus.
About the Team
We are a growing team of passionate Data Scientists and Engineers working across On. We build creative and impactful models end-to-end that personalize experiences, optimize decision-making, and predict future trends. Sitting within Technology, we have the opportunity to collaborate across the entire organization. If you're excited about optimizing how we use and consume data to support On's growth, we'd love for you to be a part of our fast-paced environment.
About the Team video
Gioia
Head of Operations Project Portfolio Management
My journey has evolved for sure and, actually, change can lead to infinite possibilities. Those core values that were there when I joined are still here today and I really find them extraordinary every day.
Vivek
Director of Engineering
We’re closely connected to the whole business. Every day, we’re making quick decisions to improve the customer experience. Because these live changes impact the whole business, we deeply respect individual opinion and what others think about the end customer experience.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.