In short
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.
Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.
Your Mission
- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
- Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
- Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
- Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
- Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
- Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability
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Your story
- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
- You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
- You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
- You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
- You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders
Attributes of a successful candidate:
- Relational Intelligence: The ability to understand and connect with others on an emotional level, and to use this understanding to build strong relationships
- Analytical Thinking: The ability to break down problems into smaller parts and to identify the root causes, understand the relevant data, and use numerical or statistical insights effectively
- Excellence: Having high standards for own output and others’ work while being attentive to details, and striving for perfecting existing processes or systems
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
- Collaboration: Building partnerships and working collaboratively with others to meet shared objectives
- Self Awareness: The ability to understand your own emotions, strengths, weaknesses, and values and how they affect your behavior and performance
About the Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
About the Team video
Jade
Store Leader, On Store Zürich
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position inclusive of base + bonus: $72,000 - $90,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.