Lead - Global Retail Design Project Manager

The On retail fleet is expanding, has big ambitions, and we’re looking for a confident Retail Design Project Manager Lead to help us take Retail to the next level. The Retail Design Project Manager will oversee the complete lifecycle of key Global Retail Design Concepts projects and strategic initiatives for both Direct-to-Consumer (DTC) and B2B stores. This role ensures high-quality results that align with brand standards and strategic objectives. The Project Manager will collaborate with a range of internal teams - including Visual Merchandising, Retail Operations, Marketing & Campaigns, Real Estate, and Finance - as well as external vendors such as construction, material suppliers, and manufacturers, to drive initiatives from conception to completion. The role sits in the Creative Operations team within Global Retail Design and reports to the Senior Lead Program Manager, Global Retail Design. The role will work in close collaboration with the Head of Retail Design and leads across the team and wider organization. This isn't just about tracking timelines; it’s about navigating a fast-paced, evolving organization to land high-stakes global concepts. You will be the bridge between visionary design and operational reality, requiring the influential skills to manage senior leadership and the grit to execute the administrative 'nuts and bolts' yourself.

• Lead and deliver multiple concurrent retail design concept projects from inception to completion, independently navigating a complex global organization to ensure timely, on-scope results.
• Serve as the strategic partner for senior leadership, providing absolute project clarity through high-level communication flows, proactive risk mitigation, and clear dependency management.
• Drive cross-functional alignment between Strategy, Creative, and Agency partners, translating high-level visionary briefs into executable retail realities.
• Own the end-to-end financial and administrative lifecycle, from budget tracking to the granular execution of PO creation and vendor onboarding.
• Build the roadmap within creative workflows, creating sophisticated project plans and schedules in Jira that prioritize automation and minimize administrative friction for the wider team.
• Navigate the "Last Mile" of delivery, collaborating closely with Legal, Procurement, and Real Estate to establish vendor agreements and ensure operational readiness.
• Oversee Pilot Execution and Global Rollouts: Act as the operational lead for pilot installations and global concept executions, partnering with Construction and external contractors to manage on-site implementation, troubleshoot build-phase complexities, and ensure the final physical delivery aligns perfectly with design intent.
• Champion process improvement and strategic problem-solving, identifying bottlenecks before they impact the timeline and optimizing workflows for future scalability.
• Facilitate rigorous design reviews and feedback loops, ensuring every touchpoint maintains our premium brand standards and strategic objectives. Track timelines and conduct post-project evaluations, ensuring that reporting, key learnings, and optimizations are effectively implemented across the global fleet.
• Coordinate diverse internal teams - including Retail Marketing, Visual Merchandising, Retail Ops, and regional teams - to create a seamless, identical consumer experience across all touchpoints.