In short
As the Lead - Facilities Manager, you'll be the driving force behind the operational excellence and maintenance standards of our retail and corporate spaces across the region. This role demands full ownership of end-to-end facility projects, balancing efficiency with innovation to ensure our physical spaces embody a premium, safe, and brand-aligned experience. Reporting to the Director of Real Estate and Development on the AMER Real Estate Team, you will support critical business continuity and operational scaling across the Americas market.
Your Mission
- Own the end-to-end management of complex facility projects, from scoping and vendor selection to execution and budget adherence, ensuring timely and premium outcomes
- Lead the operational integrity of all assigned spaces, implementing proactive maintenance programs to uphold high safety, compliance, and brand presentation standards
- Identify underlying operational issues and root causes, developing and delivering solutions to complex problems autonomously
- Prioritize work streams effectively in an environment of ambiguity, providing clear direction and alignment to cross-functional partners and external vendors
- Cultivate and manage a trusted network of vendors, holding them accountable to On's standards of quality, speed, and cost efficiency
- Champion and integrate sustainable practices and innovative process improvements into facility management to drive long-term operational excellence
- Partner with Real Estate, Retail, and IT to ensure seamless and efficient cross-functional project execution and maintenance support
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Your story
- You bring 6+ years of progressive experience in facility and maintenance management, preferably in a multi-location retail or high-growth premium brand environment
- Demonstrated ability to lead complex projects end-to-end and autonomously, navigating ambiguity and delivering clear solutions to root-cause issues
- Proven success in mastering time management and productivity techniques to optimize workflow and maximize focus on high-priority tasks and deliverables
- Strong ability to build effective, trusting relationships with individuals and vendors from diverse backgrounds, approaching interactions with humility and openness
- Experience in confidently managing budgets, assessing risks, and making well thought out decisions based on available information, adapting plans whenever needed
- Proficient in leveraging facility management software and technical systems to drive data-informed decisions and operational efficiency
About the Team
At On, Real Estate Development is about more than securing spaces — it’s about building the future of our brand. As part of the Operations team, we design, develop, and deliver global facilities for retail stores, partner locations, offices, and more. We see real estate as a strategic growth driver, blending brand storytelling with operational excellence. We don't follow traditional real estate practices — we build, grow, and empower teams to shape what's next. Our team fosters an environment where continuous learning and holistic well-being are championed, supporting each member to build their best self. We ensure every built environment operates smoothly, maintaining a safe and healthy environment that elevates the On customer experience.
Patrick
Head of Logistics for EMEA
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
Typical cash compensation range for this position inclusive of base + bonus: $130,000-$160,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.