Lead - Reverse Logistics & Circularity

Location: Zurich

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Supply Chain

In short

The Lead, Global Reverse Logistics & Circularity will drive the warehousing and logistics components of On's Cyclon 2.0 circularity strategy. This critical position involves developing a comprehensive logistics framework, operationalizing the vision by integrating suitable partners into On's network, and establishing robust circularity standards. You will be responsible for the global execution of the Take-Back program, designing operational processes, and leading their implementation across On’s global reverse logistics warehouse network. This position reports to the Head of Warehouse Operations on the Global Supply Chain team.

Your Mission

Strategic Prioritization & Innovation: Clearly understand what to prioritize and innovate without relying on predefined paths or maps, remaining curious and open to learning.
Operational Flow Design & Optimization: Lead the design of operational flows for the Cyclon Program, translating corporate strategy into optimized processes while challenging assumptions due to the program's unprecedented nature.
2026 Circularity Launch: Successfully launch Cyclon 2.0 in the US, UK, and CH and expand to EMEA and Canada, establishing a regional network for recycling, recommerce, and repair.
Operational Implementation & Hypercare: Develop and execute the implementation roadmap, creating SOPs, training materials, and documentation to ensure successful ramp-up across the network.
Return Efficiency & Standards: Optimize return efficiency to achieve a processing time of < 3 days and implement the Standard Return and Grading Rules Playbook to ensure a consistent customer experience.
Stakeholder Management: Build a diverse network within On, collaborating with Digital, Tech, and Regional Ops teams to secure alignment and keep the company informed on initiative progress.
Process Improvement: Identify and implement opportunities for process streamlining within the logistics warehouse network to optimize for scale and consumer reach.
Inventory Health: Develop and execute the Overstock/TST/DAM concept to improve inventory health within the Distribution Centers.

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Your story

Experience: 7-10 years of progressive experience in implementing operational processes, with a strong focus on reverse logistics, recycling, and circularity.
Education: Bachelor's degree in Business Administration, Logistics, Supply Chain & Operations Management, or a related field (preferred).
3PL Management: Expertise in 3PL management, including onboarding, performance management, and contract negotiation.
Analytical Decision Making: Ability to gather information, identify key factors influencing a decision, and make informed independent decisions.
Technical Proficiency: Experience working with systems such as WMS and D365.
Language skills: English proficiency. Other languages are a plus.

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About the Team

Our Global Distribution & Logistics team is the backbone of On's Supply Chain on a clear mission to build the most advanced fulfillment network in the industry. We are a data-driven, action-oriented group that thrives on collaboration and challenges the status quo. We work across continents and functions, partnering with the best 3PLs in the world to deliver excellence and build a resilient, innovative, and world-class supply chain.

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Hannes

Head of Integrated Business Planning

The great thing about our Supply Chain at On is our adaptable, agile structure. We’re a passionate team constantly looking for originality, pushing the status quo to keep up with On's growth and strong focus on sustainability.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.