Two people in a retail store look at a neon yellow sneaker, with clothing on a rack to the left and shelves of shoes to the right.

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Retail Cluster Lead, District Manager

Location: Shanghai

Retail (store team)

In short

This is your opportunity to become a core part of On‘s Region team and take on the responsibility to lead On’s Retail Cluster Lead, Central to ensure the team continues to go above and beyond the expectations while scaling.

As our Retail Cluster Lead,Central, On will rely on you to oversee retail stores under your area to build strong retail understanding across all team members, create a positive impact for the team and the company, live and breathe On’s culture and spirit, enhance retail excellence internally and spread the love and passion to external partners.

You will act as an important bridge in bringing resources necessary to support retail business growth in your area and be responsible for store performance and provide data insights based on your store/market visits as well as conversations with landlords and different stakeholders. You will work collaboratively with cross functional teams and the China retail team to co-create On’s Wow moment on People, Experience, Product, and Tech.

Your Mission

Embrace On’s retail business and overall mission to inspire Store Leaders and their team to showcase highest level of customer experience in each and every interaction
Provide factual and data-based insights to support business decisions in the interest of our stores
Build trusted relationships with your Store Leaders to execute store-related activities, design and implement plans to level up store performance.
Oversee talent related topics with individual store and coach/collaborate with Store Leaders and Talent Business Partners on execution part
Work closely with Retail Operation Lead to deliver new New Store Opening plans and review retail playbook, SOPs and quality standards with existing stores to thrive for retail excellence
Work closely with Merchandising, Training and Marketing team to follow product updates, assortment plans and push sell-through for individual stores
Support the China Retail Head with yearly budget planning and monthly forecast adjustment for store sales in your area of responsibility
Share best practices among the stores in your area and beyond to foster a collaborative culture

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Your story

At least +6 years’ experience in related retail industry with similar role or in customer-setting with managerial responsibilities
College degree and above, bachelor's degree preferred
Fluent in English and Mandarin(reading, speaking, writing), multi-language skills is a plus
Operational retail experience in a sports / fashion, passion for running is a strong plus
A collaborative team player with strong interpersonal, hospitality and communication skills across physical and digital channels
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs and support in-store problem solving on the spot
Flexible with working hours including weekend and holiday work as needed, openness to travel within China as per business requirements

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About the Team

We are speeding up globally and locally, diversity and inclusion are highly valued amongst us passionate and restless thinker and doers. The Region team is your hub, together with China Offline team as a whole, you and your store leaders can help upgrade our retail presence and go hand-in-hand with global expansion. Based in [City Name], China, you will have the privilege to stay connected with back office team and enjoy a flexible working environment.

Four people work on laptops around a high table in a glass meeting room, while another person walks by outside holding a drink.

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.