Two people in a retail store look at a neon yellow sneaker, with clothing on a rack to the left and shelves of shoes to the right.

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Associate Store Leader, Saint Germain

Location:Paris

Retail (store team)

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission

Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Two women in athletic clothing sit on a bench with takeaway coffee cups, smiling and chatting after a workout.

Your story

You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders
You are fluent in French and English.

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About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

Four people work on laptops around a high table in a glass meeting room, while another person walks by outside holding a drink.

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.