In short
As the Lead - Technical Representatives, you will drive the strategic growth and execution of On’s grassroots education and experiential initiatives across the region. Reporting to the Senior Lead - Technical Representatives on the Brand Experience team, you will empower a team of Representatives to deliver best-in-class service to key wholesale partners while fostering deep brand affinity within their communities. You will balance high-level project ownership with frontline coaching, ensuring On’s premium positioning is reflected in every training, trial opportunity, and retail interaction.
Your Mission
- Lead and scale a regional team of Technical Representatives, overseeing recruitment, onboarding, and the continuous development of team members to achieve high-performance outcomes
- Coach individual Representatives to enhance their technical expertise, relationship-building skills, and long-term career growth within the Brand Experience function
- Drive the execution of premium dealer training experiences, such as Oniversity and Key Account Summits, ensuring consistency and brand excellence across all regional activations
- Act as a strategic liaison for key national accounts, to provide specialized education and integrated marketing support
- Develop and leverage analytical tools within Salesforce, ThirdChannel, and Asana to track team performance, identify pipeline risks, and make data-informed strategic recommendations
- Collaborate cross-functionally with Sales, Marketing, Trade, and Operations teams to align grassroots efforts with broader seasonal campaigns and commercial goals
- Innovate new ways to engage retailers and consumers, challenging the status quo of traditional tech rep programs to deliver surprise and delight moments
- Manage complex regional projects and budgets, ensuring resources are optimized to maximize product trial opportunities and community engagement
Image gallery
Your story
- You bring 6+ years of experience in technical representation, field marketing, retail management, or sales roles within a premium performance-oriented global brand or retailer
- A track record of building and maintaining influential relationships within the run specialty or outdoor retail industries across a diverse regional footprint
- Proficiency in leveraging CRM and project management tools such as Salesforce, Asana, or ThirdChannel to optimize workflow and track team productivity
- Demonstrated expertise in event production and experiential marketing with the ability to translate complex human physiology and product technology into engaging narratives
- Advanced communication and presentation skills, with the ability to capture and inspire diverse audiences ranging from store associates to executive buyers
- You possess a valid driver’s license and are willing to undergo a Motor Vehicle Record (MVR) check as part of the pre-employment process
- Willingness to travel up to 60% of the time; travel percentage will fluctuate based on business needs
About the Team
The Brand Experience team brings On’s mission to ignite the human spirit through movement to life across North America. We lead the physical expression of the brand across retail environments, events, and community activations — creating premium, high-impact moments that connect people to our brand.
Our team includes B2B Marketing, Retail Marketing Operations, Visual Merchandising, Events, Community Marketing, and Technical Representatives — working together to build meaningful brand experiences across both On-owned and partner touchpoints.
About the Team video
Ann
Senior Director of Brand Studio
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.