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Senior Specialist - Payments & Risks

Location: Zurich

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Talent

In short

In this role, you are ensuring the commercial heartbeat of our business never skips a beat. With a primary focus on our retail environment, you act as the vital link between our physical stores and our digital infrastructure. You understand that in high-stakes retail, payment availability is the foundation of the customer experience: no payments, no sales.

Your Mission

Payment Lifecycle & Settlement Oversight: Monitor the end-to-end flow of transactions from POS hardware through to the merchant bank account. You will ensure that processing cycles are completed accurately.
Platform Administration & User Management: Serve as the lead administrator for our payment gateways and processing portals. This includes managing complex user hierarchies, assigning role-based permissions, and ensuring secure access for both retail staff and corporate finance users.
Account & Merchant Maintenance: Own the operational setup and maintenance of Merchant IDs and Terminal. You will manage the lifecycle of these accounts, ensuring new retail locations are onboarded correctly and existing configurations are optimized for processing efficiency.
Retail Tech & Finance Collaboration: Act as the operational bridge between Retail Tech (who manage hardware) and Finance (who manage reconciliation). You will ensure that the technical configuration of our payment stack provides the clean, granular data required for financial reporting.
Data Analysis & Optimization: Utilize large datasets to monitor the "health" of our processing. You will investigate "leakage" (failed transactions), identify root causes for high latency at the point of sale, and monitor processing fees to ensure cost-efficiency.

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Your story

Operations & Administration Expertise: Proven experience managing payment platforms, gateway back-offices, or merchant acquiring portals. You are comfortable navigating complex administrative interfaces to manage users and system settings.
Processing Knowledge: A deep understanding of the mechanics of payments, including the roles of acquirers, processors, and card schemes.
Cross-Functional Communication: The ability to speak "tech" with hardware engineers and "finance" with accountants, ensuring that operational changes satisfy the requirements of both departments.
Analytical Precision: Strong quantitative capabilities for data processing and numerical analysis. You can look at raw transaction logs or settlement reports and spot the correlations that indicate a systemic processing issue.
Business Management Principles: A solid grasp of organizational workflows and business logic, specifically regarding how payment operations support the broader P&L.

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About the Team

We power Payment Excellence with seamless processing and smart fraud prevention across all sales channels - driving scalable infrastructure behind the world’s most premium global sportswear brand

As a Senior Specialist for Payment Processing & Operations, you will be the guardian of our payment flow. By mastering the administrative backend and maintaining the integrity of our merchant accounts, you provide the invisible infrastructure that allows our business to scale with confidence.

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Gavin

Talent Acquisition Specialist

I’m getting people curious about On – what we're working on, and ultimately what kind of working environment we have, the essence as to what life here is like. I love to get people on a call and change their perception.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.