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Senior Specialist - Systems Operations

Location: Tokyo

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Operations

In short

At On, our operations move as fast as our runners. As the Senior Specialist for System Operations, you will be a critical part of the APAC SysOps team, dedicated to driving operational excellence and business continuity for the Japan, South Korea, and Oceania Online e-commerce channels.

You will act as the bridge between technology and regional business operations, ensuring uninterrupted system health, managing incidents with speed, and deploying automation tools to improve efficiency. If you are passionate about process mapping, leveraging tech to solve complex problems, and empowering teams across multiple APAC markets, this is the perfect role for you.

This position will be located in Tokyo, Japan.

Your Mission

Regional & Channel System Ownership: Serve as the primary system support and subject matter expert for Japan and Korea (both online and offline), as well as Oceania Online e-commerce channel, ensuring optimal system health and minimal business disruption.
Incident & Issue Management: Handle Level 1 and Level 2 system support, proactively diagnosing root causes (e.g., e-commerce payment integrations, 3PL messages) and escalating complex issues to global technical teams when necessary.
Automation & Process Optimization: Lead the mapping of operational processes. Identify opportunities to automate manual tasks and utilize AI or basic coding to build smart diagnostic solutions.
User Empowerment & Training: Develop standard operating procedures (SOPs) and self-service guides. Conduct training sessions to equip regional operations, and logistics teams with the skills to handle new systems and processes independently. -Cross-Functional Collaboration: Work closely with cross-regional teams using our centralized service desk (Jira) to track projects, manage SLAs, and roll out new system functionalities across the region.

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Your story

Experience: Proven background in system operations, operational excellence, or IT support within an international/multinational company environment.
System Knowledge: Strong working knowledge of ERP systems, order management workflows, and e-commerce payment integrations. Direct experience using Microsoft Dynamics 365 (D365) is a significant advantage.
Technical Skills: Hands-on experience with process mapping and automation tools. A strong interest or background in leveraging AI tools and basic coding to drive operational efficiency.
Communication & Training: Exceptional cross-regional communication skills with a proven ability to translate complex technical jargon into clear, actionable training for non-technical end-users across different cultures and time zones (China, Japan, Korea, and Australia).
Language: Native or full professional proficiency in Japanese and business-level fluency in English are required to effectively support the local markets and collaborate with the global/APAC teams.
Mindset: A proactive problem-solver who thrives in a fast-paced environment and enjoys building systems that empower others.

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About the Team

Join our forward-thinking and action-orientated Operations team to help us bring the right process, information and structure to the right people & teams to make the right decisions. We constantly strive to facilitate our fast growth and to shape best-practice by thinking differently, challenging the status quo and bringing improvements through the use of new technology and practices.

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Patrick

Head of Logistics for EMEA

First: make it work. Then: make it beautiful. We’re huge believers in the process of trial and error and we never over-engineer. If we fail, we fail fast and make quick decisions to move ahead.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.