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Senior Lead - Distributor Operations

Location: Zurich

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Customer Service

In short

As the Senior Lead - Distributor Operations, EMEA, you will define and execute the operational strategy for premium footwear, apparel, and accessories across distribution networks in the Region. You will balance complex supply chain execution with deep collaborative partnership, bridging local regional logistics with global operational standards. Reporting to the Head of Regional Supply Chain on the EMEA team, you will guide a dedicated team to elevate orderbook management and champion process scalability that supports sustainable commercial growth across the region.

Your Mission

Lead the end-to-end long-term strategy for omni-channel customer service and regional supply chain operations for distributor networks across EMEA
Define and optimize distributor compliance initiatives, driving customer-centric value-added services, packaging standards, and localized labeling requirements
Establish and document clear standard operating procedures across regional sales operations, compliance, and product supply to build a resilient operational foundation
Partner with Sales, Supply Chain, Finance, and Logistics teams to streamline product flow, enhance supply visibility, and increase delivery efficiency
Leverage business intelligence reporting tools to analyze shipment data, proactively escalating supply chain risks and implementing data-informed mitigation strategies
Represent the EMEA region in global system testing, ERP enhancements, and organizational program initiatives to scale internal capabilities
Build a collaborative and psychologically safe team culture focused on operational excellence, providing continuous mentorship and clear pathways for talent development
Act as a change agent by leading and innovating the design and implementation of optimized ways of working to elevate distributor operations to a best-in-class standard

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Your story

You bring 8+ years of functional experience in operations, logistics, or supply chain management within a premium omnichannel consumer goods brand
You bring 2+ years of direct people leadership experience guiding operational teams and managing regional or distributor-focused service delivery
Proven expertise operating within a high-growth environment, navigating complex distribution networks and regional compliance landscapes across EMEA
Advanced systems capability including intermediate Excel modeling, automated reporting insights, and deep familiarity with ERP systems such as Microsoft D365
Professional fluency in English with the ability to articulate complex operational problems concisely to both technical execution teams and senior leadership
Exceptional problem-solving capability rooted in data analysis and root-cause mapping, with an approach that treats operational setbacks as learning opportunities
Mobility and flexibility to align schedules and co-create workflows across international matrix environments, partnering with peers across Americas and APAC

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About the Team

The EMEA Regional Supply Chain team is responsible for supporting, elevating, and improving the operational accountabilities for our distributor partners. We balance data-driven precision with commercial creativity, acting as the critical conduit between global strategy and regional execution. Moving at a dynamic pace, we work collaboratively to navigate supply chain complexities, establish scalable infrastructure, and ensure every touchpoint reflects our brand standard of excellence. We celebrate regional diversity, solve complex problems as a cohesive sports team, and are dedicated to delivering an exceptional experience to our fans and partners.

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Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.