Two people in a retail store look at a neon yellow sneaker, with clothing on a rack to the left and shelves of shoes to the right.

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Full-Time Store Advisor, The Village at Corte Madera

Location:Corte Madera

Retail (store team)

In short

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission

Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Two women in athletic clothing sit on a bench with takeaway coffee cups, smiling and chatting after a workout.

Your story

You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
Ability to work night shifts, weekends and some holidays

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About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence

Four people work on laptops around a high table in a glass meeting room, while another person walks by outside holding a drink.

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.