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Senior Athlete Services Specialist

Location:New York City

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Athlete Strategy & Partnership

In short

The Athlete Services Specialist drives the operational engine behind On’s regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on-site event experiences, and administrative workflows, this role ensures our world-class athletes receive seamless support. The strategic ‘why’ is to eliminate operational friction for athletes and Athlete Managers, elevating On’s reputation as the most athlete-centric brand in sports. The Athlete Services Specialist role reports to Lisa Kroth on the Athlete Strategy & Partnership team.

Your Mission

Manage RPA inputs and end-to-end tracking for seeding, kit drops, and product orders, while partnering with Demand Planners and the EMEA counterpart on demand forecasting.
Coordinate and deliver white-glove operational and logistical support for high-priority gatherings, key events, and the annual regional Athlete Summit.
Oversee on-site event logistics, including nutrition, shelter, ground transportation, and coordinate personalized athlete gifting and milestone initiatives.
Facilitate smooth athlete transitions into On's ecosystem by managing dedicated onboarding support and event-based communication channels.
Proactively track the master athlete calendar and travel schedules to align athlete product needs with cross-functional product timelines.
Execute administrative excellence by managing prompt invoice processing and financial coordination for athletes and external vendors.

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Your story

Professional experience in logistics, supply chain, or operations, with a strong understanding of order-entry workflows, product forecasting, and inventory tracking.
Hands-on experience with ERP/RPA systems (such as Microsoft Dynamics) and data management tools.
Proven track record in event planning, on-site execution, and delivering high-touch hospitality tailored to elite talent, partners, or corporate events.
Exceptional cross-functional collaboration skills, with the ability to navigate regional and global matrix structures across product, marketing, and finance.
An athlete-first mindset, showing high empathy, adaptability, professionalism, and discretion when dealing with high-profile individuals and confidential matters.

Attributes of a successful candidate:

Logistics & Order Management Proficiency: Skilled in RPA systems, Microsoft Dynamics, order-entry workflows, and product forecasting to manage inventory efficiently.
Event & Hospitality Execution: Expert in event planning and on-site hospitality, ensuring seamless operations and premium experiences.
Cross-Functional Collaboration: Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures.
Athlete-First Mindset & Discretion: Empathetic, detail-oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes.

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About the Team

The Athlete Services Specialist is an integral part of the Athlete Strategy & Partnership team. Our team is dedicated to empowering world-class athletes by removing operational friction and providing a seamless support ecosystem. We work closely with Athlete Managers, regional and global marketing, demand planning, and product teams to deliver premium, white-glove touch-points that elevate On's reputation as the most athlete-centric brand in sports.

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Nicola

Athlete Services Manager and former On athlete, Zurich

I’ve been part of On for a long time. As an athlete they took my input seriously, providing way more support than most brands do. Continuing my journey here means I’m part of that – giving back to the athlete community.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.