Welcome to Customer Service (aka Happiness Delivery)

We’re here to Wow – going above and beyond to deliver amazing experiences for our partners and fans. Surprise and delight: That’s the goal.

A woman smiling whilst sitting at a desk.

Meet the Team

They call us Happiness Delivery – because that’s what we do. Through listening, quality advice, problem solving and attention to detail, we help brighten our fans’ (and each other’s) days.

Little things make a difference – we’re always thinking of new ways to put smiles on faces with gestures that matter.

A woman and man in a hat cheekily laughing at the camera
Woman in a white vest top reaching over to get tape

Welcome to Customer Service (aka Happiness Delivery)

We’ve developed a training program

called the ‘School of Wow’, emphasizing real human support and connecting with customers to create the best possible experience.

Replacing shoes that became service dog snacks

or battling holiday schedules to deliver competition-ready Track Pants on time – we go the extra mile.

We’re each other’s biggest fans:

we stay close as a team through weekly check-ins and check-outs, team shout outs and our annual global HD Convention.

man smiling on phone

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

Team

Team

People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits

Who makes up the Customer Service Team?

A man and woman are on laptops sitting on a big blue sofa.
  • B2B Customer Service
  • DTC Customer Service
  • Key Accounts

We wear a lot of hats in B2B: supporting our commercial partners, evaluating warranty and quality claims and arranging returns for unsold items.

Join the team

Account Services - Operations Specialist - Distributors

Customer Service

Zurich

Customer Service Recovery Specialist

Customer Service

Portland

Customer Service Systems Specialist

Customer Service

Portland

Customer Service - Vendor Account Manager

Customer Service

Zurich

DTC Customer Service Coach

Customer Service

Portland

Global Customer Service Coaching & Quality Lead

Customer Service

Zurich