In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s Retail Store.You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships.

Your Mission

-Take responsibility for overall store performance, including commercial KPIs, operation excellence, exceptional consumer journey and high-performing team development and retention. -Execute product strategy and work closely with the retail merchandising, retail marketing and VM teams for assortment selection, visual merchandising and event implementation. -Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service. -Manage schedules for all store members, collaborating with retail talent team for talent administration & development. (e.g., recruiting, training, on/off boarding, payroll, career progression, etc. onboarding.) -Build up your store-level Customer Relationship Management plan to stay connected with consumers to provide marvelous client service and drive new retail growth. -Continuously embrace and communicate On’s culture and spirits in team management and consumer interaction. -Support piloting, innovation, and implementation of new retail solutions. Other duties as needed.

Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

-More than 4 years’ experience in a customer-oriented setting with managerial responsibilities included. -A collaborative team player with strong interpersonal, hospitality and communication skills. -An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs. -Native speaker of Chinese Mandarin with ability to read and write in English fluently. -Operational retail experience in sports, and / or fashion industry is a strong plus. A sports lover, loving to run is a strong plus. -Able to work on weekends, evenings and holidays as needed.

Three On colleagues eating lunch together

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. You will have the privilege to stay connected with the back-office team and enjoy a flexible working environment.

See more
A man talking and looking towards the camera
A man talking and looking towards the camera

Explorer

Explorer

Woman laughing playing ping pong

Retail is a pretty young channel for On. With true startup vibes, we’re thinking big but staying agile to balance foundational moves with rapid expansion. It’s a learning curve, but embracing failures and celebrating wins is our fuel.

Learn about our Spirits
A woman looking at the camera smiling.

Maria

Retail Merchandising and Sales Planning Lead, Zurich

We think outside the box when we're hiring. Don't think about what you were doing before. Think about what we can improve every day. We're incentivized to make mistakes, to fix them, to be open about it and help each other.
Happy women smiling and chatting in the office

What we offer

We offer a dynamic, challenging, and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where every individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.