In short

As a Lead - Retail Operations RoAPAC you will play an essential role in supporting our retail stores through your leadership and guidance. Holding deep subject matter expertise in our DTC retail foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our Regional Retail Senior Lead and our departments in HQ to drive the successful implementation, ongoing success of projects and programs in our retail stores. In this position you will be a direct liaison between our store teams and our departments in HQ and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

This position will be located in Yokohama, Japan.

Your Mission

  • Lead strategy for efficient inventory management including stock count planning, cycle count analysis, stock write off / movement and maintain knowledge for Retail store execution
  • Work with Retail Management to define, implement and review Standard Operating Procedures to drive operational excellence in our Retail store.
  • Support the operational execution for new retail store openings, ensuring timely openings and effective collaboration with global and cross-functional stakeholders
  • Collaborate with HQ departments including Logistics, (Visual) Merchandising, Facility Management or Retail Tech to implement operational processes and system related improvements to enable smooth retail operations and scalable business foundations
  • Lead and participate in working groups advocating as the voice of our retail stores with a focus on store specific communication, projects and initiatives, streamline communications between HQ stakeholders and stores.
  • Work with Retail Training to communicate and align timings for relevant trainings for our store teams according to the operational calendar
  • Support internal and external stakeholders to ensure adherence to local operations compliance needs and the implementation of Asset Protection and Health & Safety standards in compliance with local market requirements
  • Support with logistics for marketing or event in stores as well as general store supply procurement that align with the quarterly store operations roadmap
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • You have 5+ years of relevant work experience in a similar role, previous experience in similar operations role in the retail industry is a plus
  • You have strong experience in project management from start to finish, coordinating with cross-functional teams
  • You have an entrepreneurial growth mindset and are eager to challenge the status quo with an appetite for relentless improvement
  • You have excellent communication and collaboration skills, but love to also get your hands dirty and do the heavy lifting yourself
  • Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively both in English. Proficiency in other APAC languages (Japanese, Korean, etc.) will be a plus.
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About the Team

Support the fastest-growing global sports brand with their own retail store expansion and operations strategy. You will lead an integral role in supporting the success of our retail stores operations, growth, and achievement of business goals with a focus on implementation and continuous improvement. Along with Regional Retail management, you will work closely with our Global DTC Retail team, including but not limited to, the following departments: People and Culture, Retail Training, Technology, Visual Merchandising, Marketing, Inventory, Customer service, and more.

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A man talking and looking towards the camera

Explorer

Explorer

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Retail is a pretty young channel for On. With true startup vibes, we’re thinking big but staying agile to balance foundational moves with rapid expansion. It’s a learning curve, but embracing failures and celebrating wins is our fuel.

Learn about our Spirits
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Maria

Retail Merchandising and Sales Planning Lead, Zurich

We think outside the box when we're hiring. Don't think about what you were doing before. Think about what we can improve every day. We're incentivized to make mistakes, to fix them, to be open about it and help each other.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.