In short

As the Senior Specialist - Retail Enablement you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

Along with regional retail management and store leadership, you will work autonomously to drive and support building blocks that allow our retail initiatives to come to life in our stores through operational excellence, efficient communications, and listening to feedback. You will work with key partners to drive continuous process improvement for our stores’ programs with the goal to create an optimal environment for our Store Leaders and their teams. Your areas of focus and responsibility will adjust together alongside our retail fleet as we continue to expand our retail channel.

Your Mission

  • Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
  • Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
  • Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimize workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
  • You will proactively manage and prioritize complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
  • Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
  • As a subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), you will articulate the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices
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  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • You have 5+ years of experience in retail operations and/or project management; experience in the sports industry is a plus
  • You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization
  • You have experience using data and metrics to inform decision-making and drive improvements
  • You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure
  • You have demonstrated success in prioritization and collaboration across multiple departments (cross functional teams)
  • You have a proven ability to identify solutions needed for organizational programs and assess potential points of vulnerability
  • You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for relentless improvement
  • You have strong organizational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment
  • You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus.
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About the Team

Support one of the fastest-growing global sports brands with their own retail store expansion and operations strategy in our Retail Store Operations department. This team plays an integral role in supporting the success of our retail stores operations, growth, and achievement of business goals with a focus on implementation and continuous improvement.

You will work closely with our Global Retail Store teams, including but not limited to, the following departments: People and Culture, Retail Training, Technology, Visual Merchandising, Marketing, Inventory, Happiness Delivery, and more.

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A man talking and looking towards the camera

Explorer

Explorer

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Retail is a pretty young channel for On. With true startup vibes, we’re thinking big but staying agile to balance foundational moves with rapid expansion. It’s a learning curve, but embracing failures and celebrating wins is our fuel.

Learn about our Spirits
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Maria

Retail Merchandising and Sales Planning Lead, Zurich

We think outside the box when we're hiring. Don't think about what you were doing before. Think about what we can improve every day. We're incentivized to make mistakes, to fix them, to be open about it and help each other.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.