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Retail Business Analyst - Senior Lead
Location: Zurich
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In short
We are looking for a highly skilled and driven Retail Business Analyst to take a central role in optimizing and steering the performance of our own retail business. In this role, you are the commercial performance engine of On’s global retail business, translating data-based, holistic business insights into actionable strategies. In addition, you are guiding strategic decision-making with the Retail Leadership and cross-functional teams.
Your Mission
- Lead holistic performance monitoring, analysis, and reporting across customer, product, and operational dimensions for On’s Retail business (100+ stores), ensuring actionable insights that go beyond financial figures
- Prepare and present monthly cross-department business reviews, and variance analyses with clear, actionable insights for the Retail Leadership Team
- Design and optimize cross-department performance management processes that integrate Retail, Operations, and Merchandising KPIs
- Lead ad hoc deep dives and analysis, challenging the status quo and bringing recommendations to the team (e.g. campaign insights, opening hours)
- Drive strategic improvement projects in partnership with cross-functional teams, measuring impact and ensuring initiatives deliver both commercial and operational efficiency.
- Own business case development for strategic initiatives and provide agile, fast analysis to leadership to secure sustainable growth and close gaps
- Provide business KPI requirements for dashboards, reports, and tools and support development to enable data-driven decision making, ensuring usability for business teams.
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Your story
- 8+ years of experience in a business analyst / business steering role within Retail, ideally in a fast-paced, international environment
- Strong analytical skills and business mindset with a proven track record of driving performance
- Expert-level skills in Excel/Google Sheets, with hands-on experience using BI tools like Looker
- Strong communication and storytelling skills — able to translate financial data into strategic insights for non-financial audiences
- Thriving in a dynamic and complex environment with the ability to work autonomously
- You have excellent collaboration skills, but are also comfortable diving into complex tasks yourself
- Excellent verbal and written communication skills in English
About the Team
Join one of the world’s fastest-growing sportswear brands and help shape the future of On’s retail presence. We’re not just opening stores — we’re redefining the retail experience. If you’re passionate about Retail Strategy, motivated by impact, and thrive on turning insights into strategic action, this is your opportunity to drive meaningful growth in a global environment.
About the Team video
Maria
Retail Merchandising and Sales Planning Senior Lead
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.