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Head of Digital Product, Retail Experience
Location: Zurich
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In short
At On, we are here to ignite the human spirit through movement. Inspired by athletes and driven by Swiss engineering, we create performance footwear and apparel that is loved by millions of people in over 60 countries. Our direct-to-consumer experience, especially within our retail stores, is a critical embodiment of our brand. It’s where our community can physically touch, feel, and experience the innovation and design that drives us.
We are looking for a Head of Product, Retail Experience to join our team in Zurich. This is a unique role for a leader who excels at the intersection of creative technology and flawless execution. You will be the essential bridge between our Brand Design and Retail teams’ ambitious concepts and the tangible, premium experiences we deliver in our stores worldwide. If you are a master of turning "what if" into "here's how," this may be the role for you.
Your Mission
Your Mission
- Partner with our Brand Design and Retail leaders to deeply understand their strategic intent for the future of On’s retail environment
- Translate creative concepts into a tangible product roadmap
- Act as the central nervous system for retail experience, orchestrating a diverse group of internal and external partners to deliver seamless, scalable, and on-brand technological solutions
- Be the ultimate guardian of premium execution, ensuring every element, from interactive hardware to the underlying software, meets the high standards of Swiss engineering and design that define On
Your Responsibilities
- Vision Translation & Product Definition: Work hand-in-hand with stakeholder teams to translate creative briefs. Lead the process of defining detailed product requirements, technical specifications, and success metrics for in-store technology and experience initiatives
- Feasibility & Solution Design: When presented with a novel concept, you will own the discovery process. You will research and partner with vendors, assess technical and operational feasibility, and present viable, brand-aligned solutions
- End-to-End Delivery: Own and manage the product lifecycle for our portfolio of in-store experience technologies. Guide projects from initial prototyping and vendor selection through to pilot testing, global deployment, and ongoing optimization
- Cross-Functional Orchestration: Serve as the critical link between Brand Design, Engineering, IT, Store Operations, Store Design, and our global Commercial teams. You ensure clear communication, alignment, and accountability across all workstreams
- Technical & Vendor Management: Proactively scout, vet, and manage relationships with cutting-edge technology partners and suppliers. You will be the expert on who can deliver the unique, high-quality hardware and software solutions our vision demands
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Your story
- You have 8+ years of experience in product management, technical program management, or a similar role, with a proven track record of delivering complex projects involving both hardware and software in Global physical environments (retail, entertainment, exhibitions)
- Deep Technical Acumen: You are fluent in the language of technology and are comfortable leading deep discussions on everything from APIs and network infrastructure to hardware engineering and manufacturing processes. You don’t need to be a coder, but you must be able to partner closely with our engineering teams
- Innate Design & Brand Sensibility: You have keen attention to detail and a natural instinct for premium quality. You can immediately discern the difference between an execution that feels average and one that is truly elevated, intuitive, and on-brand
- Resourceful Problem-Solver: You are energized by ambiguity and novel challenges. When the path isn't clear, your first instinct is to research, experiment, and collaborate relentlessly until you've figured out a way forward
- Exceptional Stakeholder Management: You are an excellent communicator and collaborator, skilled at translating ambitious creative ideas into concrete technical and operational plans that diverse teams can rally behind
- A Passion for Retail: You have a deep appreciation for the role physical retail plays in building community and brand love, and you understand the operational realities of a global store fleet
About the Team
You will be part of the Digital Product organization. The team is responsible for developing and maintaining our customer-facing digital experiences for e-commerce. You will work closely with cross-functional teams, including engineering, content production, UX/UI design, CRM, and user research to build and optimize a platform that supports effective internal workflows and delivers a premium experience. We look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.