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Senior Specialist - Retail Operations, Seoul

Location:Seoul

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Retail (office team)

In short

As a Retail Operations Senior Specialist, you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

Your Mission

Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits
Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimise workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
Proactively manage and prioritise complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
Act as subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), articulating the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices

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Your story

You have 5+ years of experience in retail operations and/or project management; experience in the sports industry is a plus
You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization
You have experience using data and metrics to inform decision-making and drive improvements
You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure
You have demonstrated success in prioritisation and collaboration across multiple departments (cross functional teams)
You have a proven ability to identify solutions needed for organisational programs and assess potential points of vulnerability
You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for improvement
You have strong organisational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment
You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus

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About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.