A man in a brown cap and blue button-up shirt stands with his hands on his hips facing a woman wearing glasses and a black jacket who is gesturing with her hands in an indoor room.

Back to jobs

Senior Lead - Facility & Maintenance

Location: Shanghai

A smiling person behind a counter hands a small cup of green drink to a customer, with a coffee grinder and condiment bottles visible.

Hospitality & Facility Management

In short

As the Senior Lead - Facility & Maintenance, APAC, your mission is to share knowledge and provide high-level support to others while leading complex, high-impact facilities projects and initiatives across the region. You will own the strategic and operational management of our retail spaces, ensuring premium execution, optimal performance, and deep sustainability integration. In this role, you will navigate the delicate balance between being entrepreneurial and adhering to established routines—driving continuous innovation in our spaces while maintaining the necessary structure, compliance, and stability for On's success. You will harness various perspectives from cross-functional stakeholders, foresee operational and compliance risks before they arise, and confidently make strategic trade-offs when necessary. We are looking for a collaborative, high-level leader with exceptional critical thinking skills, strong emotional intelligence, and a proven track record of bridging operational and cultural gaps in a highly dynamic, multi-market environment.

Your Mission

Facility Operations & Retail Experience Excellence

Premium Standard Leadership: Ensure all regional retail spaces operate at an exceptional, premium level, enhancing customer and team experiences through high-quality maintenance, infrastructure, and brand alignment.
Operational Problem Solving: Oversee daily preventive and corrective maintenance programs, identifying root causes of complex issues and establishing structured workflows to minimize downtime.
Performance Analytics & Reporting: Track maintenance trends, operational risks, and key efficiency metrics using systems like ServiceChannel to provide high-level strategic reports and actionable recommendations to leadership.
High-Impact Capital Improvements: Strategically direct "light renovations" and upgrades across the region, balancing creative, brand-aligned enhancements with rigorous CAPEX budgeting, forecasting, and cost controls.

New Store Openings (NSO) & Lifecycle Management

End-to-End Handover Excellence: Lead the end-to-end facility readiness process for complex new store openings, establishing seamless, standardized transition workflows from Retail Construction, Facilities, Store Operations.
Lifecycle Design & Feedback: Collaborate with design and construction teams to review store layouts, providing advanced feedback to optimize long-term maintenance efficiency, energy performance, and material durability.
Utility & Infrastructure Setup: Standardize long-term utility setups and monitoring frameworks for new stores, optimizing initial consumption and long-term cost-efficiency.
General Contractor & IFM Governance: Oversee General Contractors during handovers and manage International Facilities Management (IFM) partners to ensure flawless store acceptance.

Vendor & Budget Management (OPEX & CAPEX)

Strategic Financial Stewardship: Strategically manage regional OPEX and CAPEX budgets, utilizing data-driven forecasting tools to optimize spending and confidently navigate financial trade-offs.
Regional Sourcing Strategy: Develop and execute a comprehensive regional vendor sourcing and procurement strategy, negotiating high-impact contracts with regional partners and IFM providers to ensure competitive pricing and premium service.
Partner Accountability: Establish, implement, and track robust Key Performance Indicators (KPIs) for external support networks, fostering strong, trust-based relationships while ensuring strict contract compliance.

Compliance, Risk Mitigation & Documentation

Robust Compliance Frameworks: Guarantee absolute adherence to regional health, safety, and environmental (HSE) regulations, integrating compliance seamlessly into daily, regional operations.
Audit Readiness: Establish and maintain comprehensive, audit-ready compliance records (including safety permits, inspections, and conveyance certifications) across all regional sites.
Business Continuity Planning: Partner closely with Retail, Operations, HSS/Risk, and Finance teams to proactively address regulatory feedback, mitigate operational vulnerabilities, and secure business continuity.
Centralized Data Governance: Ensure accurate, timely data processing in ServiceChannel and the FM Google Drive, leveraging analytics to drive strategic facility decisions.

Sustainability & ESG Initiatives

Green Procurement & Innovation: Pioneer regional sustainability initiatives, collaborating with vendors to integrate circular, eco-friendly maintenance solutions and carbon-reduction practices.
ESG Tracking & Impact: Monitor, analyze, and report on regional environmental metrics (utility consumption, waste diversion, and emissions) to support On's annual Sustainability Impact Report and "Road to 2030" commitments.
Responsible Resource Management: Lead the strategic sourcing and onboarding of regional waste management and recycling partners, securing transparent reporting and responsible disposal.

Stakeholder & Cross-Functional Collaboration

Consensus Building: Serve as a trusted strategic partner and liaison, building strong relationships and alignment across Retail, Real Estate, Construction, IT, Finance, HSS, Landlords, and Operations.
Regional Communication Governance: Establish structured touchpoints and reporting cadences with Store Managers, Retail Leads, and regional partners to foster proactive alignment and transparency.
Cross-Cultural Leadership: Leverage cultural leadership skills to bridge gaps between regional local nuances and global facility guidelines, successfully driving unified standards across diverse APAC markets.

Two women in athletic clothing sit on a bench with takeaway coffee cups, smiling and chatting after a workout.

Your story

Experience: 7+ years of progressive experience in facility management, maintenance operations, or retail FM leadership, with a strong background in multi-site, premium retail environments.
Financial & Vendor Acumen: Proven expertise in managing complex regional OPEX and CAPEX budgets, driving strategic vendor sourcing, and negotiating high-value contracts.
Critical Thinking: Exceptional ability to synthesize complex data, identify underlying operational root causes, and design structured, scalable solutions.
Cross-Cultural Leadership: Demonstrated success in building consensus and fostering collaboration across diverse, multicultural teams, functional departments, and external partners.
Emotional Intelligence: High level of self-awareness and confidence; a resilient leader who approaches operational challenges and failures as opportunities to learn, grow, and instill trust in others.
Systems Knowledge: Deep proficiency with CMMS/CAFM platforms (ServiceChannel preferred) and a strong commitment to data-driven decision-making.
Mission Alignment: Passionate about sustainability, circularity, and integrating eco-friendly practices into facilities operations.

Two women in activewear run outdoors, smiling, surrounded by greenery and other runners.

About the Team

Four people work on laptops around a high table in a glass meeting room, while another person walks by outside holding a drink.

Group of people sit and talk at curved concrete benches on a rooftop garden with a city skyline in the background.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.