In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to the Design District in Miami, FL.

As one of the first hires of the Miami Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Miami Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

  • Continuously embrace and communicate On's values and brand philosophy in team and customer interactions

  • Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

  • Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

  • Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

  • Help maintain the visual standards in the store to deliver a premium experience

  • Assist with inventory management and inbound / outbound product orders

  • Other duties as needed

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Your story

  • 1 - 2+ years of experience within a retail or customer facing work environment is a strong plus

  • A background in the Running, Fashion or Sports Industry is preferred but not a must

  • Strong communication, hospitality and interpersonal skills

  • Ability to take initiative, learn quickly, and work both independently and as part of a team

  • Eye for maintaining outstanding store condition and visual merchandising standards

  • Ability to read, write and speak (insert language/s) fluently is a strong plus but not a core requirement

  • Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

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About the Team

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

This team will work out of our brand brand new Miami location at 125 NE 40th Street Miami, FL.

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A woman looking towards the camera holding on Onrunning shoe
A woman looking towards the camera holding on Onrunning shoe



Positive image - A night time photo of a group of men and women in sports gear at a house smiling and having fun in a social setting.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Learn about our Spirits
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Global Head of Retail

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.
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What we offer

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest-growing sports company’ of its time. With offices across the globe, we are an international team that is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!


Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.