In short

We're a dynamic, global company on the journey to become the most premium global sportswear brand built on innovation, design, and sustainability. Committed to igniting the human spirit through movement.

As we continue to expand rapidly, ensuring the integrity and security of our operations is paramount. That's why we're seeking an experienced Senior Fraud and Risk Specialist to join our dedicated team. In this pivotal role, you'll leverage your expertise to safeguard our brand, mitigate risks, and drive strategies to combat fraudulent activities across our diverse sales channels.

Your responsibilities will include developing and implementing robust fraud detection mechanisms, conducting thorough risk assessments, and collaborating closely with cross-functional teams to strengthen our defenses against emerging threats. Additionally, you'll play a key role in shaping our fraud prevention strategies, leveraging data analytics and industry best practices to stay ahead of evolving risks.

Your Mission

  • Lead the evaluation and enhancement of existing abuse detection processes and tools to bolster efficacy
  • Engage with global and regional stakeholders to establish and monitor key performance goals and metrics
  • Collaborate with partner teams to share knowledge and craft robust tooling for investigative processes
  • Develop and facilitate internal training programs focusing on fraud and abuse prevention and detection
  • Contribute to the formulation of security policies and initiatives to enhance customer experience during abuse scenarios
  • Aggregate and refine data for advanced analytics and the automation of investigations
  • Vendor exploration and implementation of innovative solutions for process automation and manual investigation streamlining
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • You have a proven track record of 5+ years in e-commerce fraud prevention or investigation, demonstrating a deep understanding of industry dynamics
  • You have exceptional organisational, analytical, and critical thinking skills, enabling effective problem-solving in complex scenarios
  • You can demonstrate proactivity in conducting thorough research to uncover insights and inform decision-making
  • You have excellent stakeholder management abilities, adept at navigating regional nuances while aligning with global standards
  • You are proficient in Fraud and Policy abuse prevention framework development and deployment, ensuring adherence to industry best practices
  • You have the ability to thrive in a fast-paced environment, consistently meeting deadlines and adeptly prioritising deliverables
  • You have experience in driving tangible improvements in customer experience through strategic initiatives involving NPS, and Customer service case load
  • You are experienced in investigating automation techniques, facilitating more efficient and effective operations
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About the Team

The Direct-to-Consumer Operations & Strategic Projects team is in charge of providing an efficient and scalable operational backbone, and executing strategic initiatives to enable high and sustainable growth for the DTC business while providing best-in-class customer experience. We work closely with all functions within DTC and other functions such as supply chain and technology to implement key strategic and operational initiatives across all regions. In order to have an impact on how On’s DTC business develops, the team brings an entrepreneurial and results-driven mindset combined with strong analytical and hands-on execution skills.

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Team

Team

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Big ideas don’t just happen and one person can’t make every decision. That’s where empowerment comes in – in Ecom, we’ve mastered teamwork so we stay agile and authentic, making big decisions together to help those big ideas flow freely.

Learn about our Spirits
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.