Rikiya
Happiness Delivery System Specialist, Yokohama
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Location: Berlin
Apply for this roleOur EMEA Customer Service Team (we call it Happiness Delivery team or HD) is growing, just like On, and with this comes the exciting opportunity to become a Happiness Delivery Partner Compliance Team Lead.
Your mission is to ensure our outsourced partners adhere to expectations by performance, process, and policy. You will identify and collaborate with our global and locals teams, to close gaps in service efficiency, quality, and delivery of the WOW within our e-mail, chat, and phone channels. You will support the best output of your team of specialists that drive reporting and continuous improvement to best address any opportunities arising from the Happiness Delivery team. You and your team's insights will feed back to the Quality Assurance team for analysis and ultimately inform training content and/or strategy refinement by our Coaches. You will be closest to our partner outputs, helping ensure every touchpoint with On customer service is as premium as our products.
Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to write stories together.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Build the better youWe want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.