In short

As a Customer Service (we call it Happiness Delivery!) Coach at On, your mission is to build a strong and high-performing workforce in collaboration with our internal team and global partners. Your goal as a Coach is to ensure new hires have a smooth and consistent training journey and continue to be high performers throughout their time with On. Each step along the way, you will aim to WOW new starters and provide the necessary resources for every new Happiness Deliverer to be successful.

Your Mission

  • Collaborate closely with the Direct-to-Consumer (DTC) Training Program Lead and Leadership across different regions to facilitate the seamless onboarding of new team members, ensuring consistent training practices and alignment with global standards.
  • Actively seeks out partnerships with Global Leaders and key stakeholders across the organization to align on system enhancements, campaigns, and promotions, ensuring cohesive progress toward organizational goals.
  • Leads and executes projects within Coaching team to drive training initiatives and processes not only regionally but globally for the entire DTC organization.
  • Create and maintain comprehensive training documentation using our e-learning tools.
  • Develop and execute effective training plans for various audiences, including new external and internal hires as well as leadership positions.
  • Elevate the knowledge and skills of our experienced team members by designing and delivering ongoing training sessions focused on enhancing their familiarity with our systems, tools, and best practices.
  • Plan and lead regular "open" training hours that offer continuous learning opportunities for DTC teams; identify skill gaps and design targeted training programs to address them effectively.
  • Proactively initiate and drive Coaching projects, responding quickly to challenges and seizing new opportunities.
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 1+ years of experience in leadership, training, quality review, and/or coaching
  • Experience using CRM platforms and order management tools - Salesforce a plus; Microsoft D365 a plus
  • Proven history of success in coaching, training, or development roles, with a focus on resilience and self-development, preferably within a customer service environment.
  • You are a resilient and fast learner who embraces challenges with enthusiasm, constantly seeking opportunities for self-development and skill growth.
  • Demonstrates self-awareness by proactively managing obstacles and setbacks with a growth mindset, consistently working toward effective solutions.
  • Comfortable leading training sessions and providing constructive feedback
  • Strong organizational skills with the ability to manage and prioritize multiple tasks and projects simultaneously
  • Able to work in a dynamic environment and can adapt quickly to changes in priorities and strategies
  • Exceptional written and verbal communication skills. Able to convey ideas in a clear, concise, and engaging manner
Three On colleagues eating lunch together

About the Team

Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to write stories together.

See more
A woman smiling whilst sitting at a desk.

Team

Team

People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
man smiling on phone

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.