In short

As a retail trainer, you will be responsible for developing training content and delivering training to all our frontline team members. From retail store team, to sales staff in our shop-in-shops and specialty stores, to our customer service team servicing our ecom customers across channels, you will ensure a consistent tone of voice and a “Wow” customer experience across our channels. You will be responsible for educating our retail, sales and happiness delivery team in On’s spirits and values, our brand and products stories and how we deliver these messages to our customers, with the ultimate goal of maximizing revenue across all our channels.

Your Mission

  • Develop and deliver different training topics to our retail store teams, our shop-in-shop and franchise store staffs on an ongoing basis
  • Understand On culture and transfer into understandable contents to support retail team for culture cultivation
  • Ensure consistent level of product training of all our store teams, B2B stores (shop-in-shops and franchise stores) in partnership with the store leaders and tech rep team
  • Proactively collect product training feedbacks and continually improve the contents to fulfill audience and business needs
  • Ensure consistent level of customer experience of all our store teams, B2B stores (shop-in-shops and franchise stores)
  • Give coaching session base on the observation of customer experience during store visit
  • Build-up retail store staff learning journey and continually evolve the process and content under an agile business environment
  • Build-up in store trainer program and keep the momentum to elevate the training consistency / effectiveness level and audience experience level
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 5 - 8 years of relevant experience in Retail Training, sports lover will be a plus
  • Course design experience or strong project management experience
  • An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results
  • Strong understanding of needs and challenges in our industry and of customer experience trends
  • Proactive with a diligent, organized and reliable working method as well as high attention to detail
  • Natural desire to constantly re-think, question and organize the way our retail training is set up
  • Ability to read, speak and write English fluently
Three On colleagues eating lunch together

About the Team

At On China we are passionate about running, passionate about growing our young team and passionate about bringing the fastest growing running brand globally, to one of the fastest growing markets worldwide. Be it in our office in Shanghai, supporting our stores across the country, building our brand community in China, or running and hiking trails, we are one fun team, and we’re looking for more On friends to join us.

This position is located in Shanghai, China

See more
A man talking and looking towards the camera
A man talking and looking towards the camera

Explorer

Explorer

Woman laughing playing ping pong

Retail is a pretty young channel for On. With true startup vibes, we’re thinking big but staying agile to balance foundational moves with rapid expansion. It’s a learning curve, but embracing failures and celebrating wins is our fuel.

Learn about our Spirits
A woman looking at the camera smiling.

Maria

Retail Merchandising and Sales Planning Lead, Zurich

We think outside the box when we're hiring. Don't think about what you were doing before. Think about what we can improve every day. We're incentivized to make mistakes, to fix them, to be open about it and help each other.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.